Sometimes data loss can’t sit in a queue — a server is down and a business has stopped, a deadline is hours away, a failed array is costing money by the minute. Our emergency service exists for exactly those moments: your case jumps to the front, a dedicated engineer works it continuously, and we push for the fastest turnaround that’s safe for your data. We provide priority and emergency recovery for people and businesses across the UK, round the clock, with NDAs as standard.
A dedicated engineer, continuous work, and the fastest safe path — without cutting the corners that risk your data.
Most recoveries can take a few days, and that’s fine. But some situations can’t wait, and that’s what the emergency service is for. A failed server, RAID array or SAN that has taken a business offline, where every hour of downtime has a cost. A critical deadline — a submission, a court date, a payroll run — that depends on data currently trapped on a failed drive. A production system down, a database that won’t mount mid-operation, or simply a case where the wait itself is the problem.
In all of these, standard turnaround isn’t the issue — speed is. The emergency service is built around that single need: to recover your data as fast as it can safely be done, and to keep you moving while it happens.
When you engage the priority service, your case is treated differently from the outset. It goes to the front of the queue rather than waiting its turn. A dedicated engineer works it continuously, including outside normal hours and around the clock on the most critical jobs, rather than in among other cases. We start with an expedited diagnostic so you quickly know what’s wrong and what’s recoverable, and we keep you updated throughout so you can plan around realistic milestones. Where speed matters, send it by the fastest secure courier you can — and we give it priority handling the moment it reaches us. The whole process is organised around getting your data back in the shortest safe time.
We’d rather be straight with you than over-promise. Priority handling genuinely speeds things up — a job that might take days can often be turned around dramatically faster when it’s worked continuously by a dedicated engineer. But some physical recoveries take the time they take: imaging a badly failing drive can’t safely be rushed past a certain point, clean-bench work on severe mechanical damage has its own pace, and a huge RAID array is a large reconstruction however hard we push. What we won’t do is cut the corners that put your data at risk to hit a deadline — that’s how data gets lost. Instead, we give you a realistic timeframe up front, take the fastest path that’s genuinely safe, and keep you informed so there are no surprises. Fast, but never reckless with the thing you’re trying to save.
If you’re in an emergency, a few things help us help you fast. Stop using the failed system — don’t keep retrying a failing drive or let a degraded array rebuild, as that can turn a quick recovery into a hard one. Don’t attempt DIY fixes under time pressure, which is exactly when mistakes happen. Get in touch straight away so we can start the expedited diagnostic and prioritise it the moment it reaches us. The sooner the failed drive or system is in our hands and untouched, the faster — and more completely — we can get your data back.
Even in an emergency, you get a proper assessment and a fixed written quote before any chargeable work — just delivered on an expedited basis. Priority handling carries a premium reflecting the dedicated, continuous, out-of-hours attention, and pricing is per case; we’ll be clear about it up front. NDAs and confidential handling are standard, which matters for the business-critical data these cases usually involve. It’s available for people and businesses right across the UK and Ireland, with priority handling the moment it reaches us. If your situation isn’t urgent, our standard service handles it just as thoroughly at a lower cost.
It depends on the failure, but priority handling makes a real difference — a job that might take several days on the standard service can often be turned around much faster when a dedicated engineer works it continuously, including out of hours. We give you a realistic timeframe up front after an expedited diagnostic, so you know what to expect rather than being promised something we can’t safely deliver.
We prioritise it and work it continuously, which speeds things up — but we won’t cut corners that risk your data to hit a deadline. Imaging a severely failing drive can’t safely be rushed past a certain point, and forcing it is how data gets lost. We take the fastest path that’s genuinely safe and keep you updated, rather than gambling with the thing you’re trying to recover.
Yes — this is exactly what the emergency service is for. A failed server, RAID or SAN that’s stopped a business gets priority handling, a dedicated engineer and round-the-clock work, with NDAs as standard. Stop using the system — don’t let a degraded array rebuild — and get in touch immediately so we can start the expedited diagnostic and prioritise it the moment it reaches us.
For critical cases, yes — the emergency service includes work outside normal hours and around the clock on the most urgent jobs, and we prioritise it the moment it reaches us. How quickly your specific case can be resolved depends on the failure, which we’ll assess and give you a realistic timeframe for straight away. Get in touch and we’ll tell you honestly what’s achievable.
No. Our lab is in Belfast, but the emergency service covers people and businesses right across the UK and Ireland — we prioritise it the moment it reaches us, and work the case continuously once it arrives. Your location doesn’t stop you getting priority handling; get in touch and we’ll organise the quickest route to your data.
It carries a premium, reflecting the dedicated engineer, continuous and out-of-hours work, and expedited handling — and we’re clear about the cost up front, with a fixed quote before any chargeable work. Pricing is per case. If your situation isn’t genuinely urgent, our standard service does the same recovery just as thoroughly for less, so we’ll help you choose what actually fits your need.
Stop retrying the failed system, don’t attempt DIY fixes under pressure, and get in touch straight away. We’ll start an expedited diagnostic, prioritise it the moment it reaches us, and work your case continuously — with an honest timeframe and a fixed quote up front.