Locked out of a wallet that’s yours to begin with?

Almost every crypto ‘recovery’ service advertised online is a scam, so it’s worth being precise about the two things we genuinely help with. The first is a forgotten wallet password: you own the wallet, you have the wallet file or the app, but the passphrase that unlocks it has slipped your memory. The second is a hardware wallet that has failed — a Ledger or Trezor that won’t power on, won’t connect, or has been physically damaged. Both are real, technical problems with real solutions.

Here is what we will not pretend to do, because no honest lab can: we can’t recover crypto that was stolen, scammed or sent to the wrong address — those transactions are final, and your route is the police, not us. We can’t reconstruct a seed phrase you never recorded, and we can’t brute-force strong encryption when you remember nothing about the password. If any of those is your situation, we’ll tell you plainly and refund the assessment — rather than take your money to chase the impossible.

This is most of what we do. You created a wallet years ago, encrypted it with a password, and now the exact passphrase won’t come back — but you remember something: it was around twelve characters, it started with a pet’s name, there was a number and a symbol on the end, you always used one of three variations. That partial memory is the key. We take what you can recall and use it to define a realistic search space, then run serious computing power against your own encrypted wallet to work through the plausible combinations until it opens.

The maths is unforgiving in one direction and forgiving in the other: a completely unknown password on strong encryption is not crackable in any human lifetime, and we won’t take that job. But a password you half-remember — with the right length, structure and a few candidate words — collapses billions of possibilities down to something we can actually test. The more you give us, the better the odds and the lower the cost. We handle Bitcoin Core wallet.dat files, Electrum, Exodus, MultiBit, blockchain.info backups, MetaMask and other keystore/JSON wallets, and most desktop and mobile wallets that store an encrypted key locally.

Hardware wallets fail like any other electronics — and when they do, panic sets in fast. The good news is that a hardware wallet is not where your coins live; it’s a secure key to them. If your Ledger or Trezor won’t turn on, won’t connect over USB, has a cracked screen or water damage, but you still have your recovery seed written down, the fix is usually straightforward: the coins are safe on the blockchain, and the seed restores them to a replacement device. We can help you do that safely, and diagnose whether a dead device is the real problem.

It gets harder when the seed itself is gone and the device is your only copy. Depending on the model and fault we can sometimes repair a damaged board or recover data from a device that won’t boot — but be aware that hardware wallets are designed to resist exactly this, and a PIN lockout will often wipe the device by design after too many wrong attempts. We’ll assess your specific device and model honestly, tell you what’s realistic before you commit, and never encourage you to keep guessing a PIN in a way that could erase it for good.

Sometimes the wallet isn’t locked — it’s trapped. The wallet.dat or keystore file was on a laptop or external drive that has since failed, been formatted, corrupted or accidentally deleted. This is where our core work as a data recovery lab meets crypto: we recover the wallet file first, using the same clean bench and imaging tools we’d use for any failed drive, then — if it’s also password-protected — move on to unlocking it. If your coins are behind a drive that clicks, won’t mount, or was wiped, don’t keep using it; every power-on can push the file further out of reach. Get it to us and let us image it while it still reads.

We work across the major chains — Bitcoin, Ethereum, Litecoin, Dogecoin and most established coins — because the recovery happens at the wallet and encryption level, not the coin level. On the software side that means Bitcoin Core (wallet.dat), Electrum, Exodus, MultiBit, Armory, blockchain.info, MetaMask and other JSON/keystore wallets, and encrypted mobile and desktop wallets generally. On the hardware side, Ledger and Trezor devices across their model ranges, plus other cold-storage devices. If you’re not sure whether your wallet fits, send us the details in the free assessment — if it’s something we can’t help with, we’ll say so straight away.

It starts with a free, no-obligation assessment. You tell us the wallet type and the problem — for a forgotten password, everything you can remember about it; for a hardware wallet, the device and the fault. From that we can tell you honestly whether it’s worth attempting and roughly what’s involved. Because crypto work is entirely digital or postal, you don’t need to be local — we work with clients across the UK and Ireland, and further afield, by secure file transfer or by posting in a device or drive.

Pricing is per case, never a flat fee, because a password you mostly remember and a badly damaged device are worlds apart in effort. We quote before any chargeable work begins, and we’ll never ask you to hand over your seed phrase or private keys up front, or pay a large sum to ‘release’ recovered coins — those are the hallmarks of the scams we’re the opposite of. You keep control of your wallet throughout; we recover the access, you hold the keys.